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Last updated: 08/26/2025
Welcome to our Company (hereinafter referred to as “Company”, “We”, “Us”). This document, “Policy & Terms of Service” (hereinafter referred to as “Agreement”), constitutes a binding legal contract between the Company and any individual or organization accessing, registering or using our products and services (hereinafter referred to as “User”, “Customer”, or “You”).
With extensive experience in operation since 2009, We are committed to providing high quality products and services, built on a foundation of autonomy and a deep understanding of customer needs. This agreement is established to create a transparent, fair and mutually beneficial cooperation framework.
By accessing, registering for an account, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by all of the terms and conditions set forth in this Agreement. If you do not agree with any part of the Agreement, please do not use our Services.
An important aspect of the structure of this Agreement is its modularity. Due to the wide range of our services, from software development, to digital signature provision, to digital advertising services, it would be impractical and legally incorrect to apply a single set of terms to all of them. Therefore, this Agreement is divided into two main parts:
Part A: General Terms and Conditions: Applicable to all Users and all Services. This section sets out the legal basis for the relationship between You and Us.
Part B: Service Specific Terms: Includes additional terms that apply only when You register for and use a specific Service. These terms will be considered an integral part of the Master Agreement when You use the respective service.
This approach ensures that legal regulations are always relevant, clear and highly enforceable for each type of service you choose.
The terms in this section apply to all Users when interacting with any of the Company's products, services or platforms.
To ensure clarity and consistency throughout the Agreement, the following terms shall have the following meanings:
Agreement: This entire “Terms of Service & Policy” document, including Part A and any related terms in Part B.
Services: Includes all products, services, software, platforms and contents provided by the Company, listed on our official website and referred to in Part B of this Agreement.
User (Customer, You): Is any individual or organization that accesses, registers, or uses the Company's Services.
Account: Is a User account created on the Company's system to access and manage registered Services.
User Content: Any data, text, images, videos, source code or other information uploaded, provided, or stored by Users on the Company Services.
Intellectual Property (IP): Includes but is not limited to copyrights, trademarks, service marks, trade names, patents, trade secrets, designs, source code, documentation and other intangible proprietary rights owned by the Company or its licensors.
Confidential Information: Any non-public information disclosed by one party to another that is marked as "confidential" or that by its nature should be understood to be confidential.
Third Party: Any individual, organization or service other than the Company or the User.
Applicable law: Laws, regulations, decrees, and circulars in effect of the Socialist Republic of Vietnam.
In order to use most of our Services, You may be required to create an Account. You agree and undertake to perform the following obligations:
Provide accurate information: You must provide complete, accurate and up-to-date registration information. Providing false information may result in the suspension or termination of Your Account.
Security of Login Information: You are solely responsible for maintaining the security of your password and Account access information. You may not disclose this information to any Third Party. Any activity that occurs under Your login name and password will be deemed to have been conducted by You.
Notification of Security Breach: You must notify Us immediately upon discovery or suspicion of any unauthorized access to Your Account. We will not be liable for any loss or damage arising from Your failure to comply with this security obligation.
Age: All of our Services are intended for users 18 years of age or older only. By creating an Account and using the Services, You confirm that You are 18 years of age or older and have full legal capacity to enter into this Agreement.
Use of the Company's Services may be subject to fees as specified in each service package or individual contract.
Fee Schedule: All fees will be clearly stated at the time You register for the Service. We reserve the right to change the fee schedule and will notify You in advance within a reasonable period of time.
Payment: You agree to pay all applicable fees in full and on time. Acceptable payment methods will be published on our website. We may accept payment in Vietnamese Dong (VND) for domestic transactions and United States Dollars (USD) or other currencies for international transactions
Late Payment: In the event of late payment, We reserve the right to suspend the provision of the Services until payment is made. Additionally, a late payment interest may be imposed as required by law or as agreed upon in the Agreement.
Taxes and Fees: All fees listed are exclusive of Value Added Tax (VAT) and other applicable taxes and fees, unless otherwise stated. You are responsible for paying all such taxes as required by applicable law.
Electronic Invoice: For transactions in Vietnam, We will issue electronic invoices in accordance with Decree 123/2020/ND-CP and related guiding documents. The invoice will be sent to the email address You have registered.
Company Ownership: You acknowledge and agree that Company is the sole owner of all right, title, and interest in and to the Service and all related Intellectual Property Rights. This includes our trade names, logos, website designs, proprietary software, source code, training materials, and all other content created by us. This Agreement does not grant you any ownership rights to our IP.
License to Use the Service: We grant You a limited, non-exclusive, non-transferable, revocable license to access and use the Service for Your personal or internal business purposes, strictly in accordance with the terms of this Agreement. You may not copy, modify, distribute, sell, lease, or create derivative works from Our Service without Our prior written permission.
User Content: You retain full ownership of the User Content that You provide. However, by uploading or storing User Content on our Services (e.g., web hosting data, content for advertising campaigns), You grant Us a worldwide, royalty-free, non-exclusive license to use, copy, store, modify (to the extent technically necessary), and display such User Content solely for the purpose of providing and operating the Services to You. We undertake not to use Your User Content for any other purpose without Your consent.
Feedback: If You provide any suggestions, ideas or feedback to Us, You agree that We have the right to use them without any obligation to You.
We are committed to protecting your personal information. The collection, use and protection of your personal data is governed by our Privacy Policy, which is a separate document but an integral part of this Agreement. By accepting this Agreement, you also agree to the terms of the Privacy Policy.
Operating globally requires us to comply with data protection laws in many jurisdictions. In particular, our legal framework is designed to meet the stringent requirements of two important legal systems simultaneously:
Decree 13/2023/ND-CP on Personal Data Protection of Vietnam (PDPD): As a Vietnamese company, we strictly comply with the provisions of PDPD for all personal data processing activities in Vietnam and related to Vietnamese citizens. This includes obligations to obtain explicit consent, prepare data impact assessment records, and notify authorities of any violations.
European Union General Data Protection Regulation (GDPR): As our Services may be provided to customers in the European Union (EU), we comply with the principles and requirements of the GDPR. The GDPR has extraterritorial scope, applying to any organization, wherever located, that processes personal data of natural persons in the EU. Our policy ensures data subject rights under the GDPR such as the right to access, the right to rectification, the right to erasure ("right to be forgotten"), and the principles of lawfulness, fairness and transparency in data processing.
This dual compliance approach ensures that Your data is protected to the highest standards, no matter where You are. We encourage You to read our Privacy Policy carefully to understand how we collect, use and protect Your data.
Term: This Agreement is effective from the date You accept the terms and will continue in effect until terminated by either party as provided below. For subscription services on a periodic basis (e.g. monthly, yearly), the Agreement will automatically renew for subsequent periods unless either party gives notice of non-renewal.
Termination by User: You may terminate the Agreement at any time by closing Your Account and ceasing use of all Services. Such termination shall not relieve You from any obligation to pay any outstanding fees.
Termination by Company: We reserve the right to suspend or terminate Your access to the Service, in whole or in part, at any time:
With Prior Notice: If You breach any material provision of this Agreement and fail to cure such breach within thirty (30) days of receipt of written notice from Us
Without prior notice: In the event that You commit serious violations, such as violating the Acceptable Use Policy (AUP) for the Hosting service, engaging in illegal activities, or causing harm to Our systems or reputation
Effects of Termination: Upon termination of the Agreement, Your right to access and use the Service will be immediately revoked. You are responsible for all outstanding fees through the date of termination. The provisions regarding Intellectual Property, Confidentiality, Disclaimer, Limitation of Liability, Applicable Law, and Dispute Resolution will survive termination of the Agreement.
This is a crucial provision, especially for international transactions, to establish a clear and effective legal framework for resolving any disputes that may arise.
Governing Law: This Agreement and any matters arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to conflict of laws principles that may result in the application of the laws of another jurisdiction. The choice of a single legal system helps ensure consistency and predictability in the interpretation of the contract.
Dispute Resolution: Any dispute, controversy, claim or difference arising out of or relating to this Agreement, including its breach, termination or validity (hereinafter referred to as the "Dispute"), will be resolved according to the following multi-tiered process:
Good Faith Negotiation: The parties shall first attempt to resolve the Dispute amicably through good faith negotiations between competent representatives. This period shall last for thirty (30) days from the date one party gives written notice of the Dispute to the other party.
Mediation: If the Dispute cannot be resolved through negotiation within the above time limit, the parties agree to submit the Dispute to mediation at a reputable mediation center mutually selected by both parties.
International Arbitration: If the Dispute is not resolved within sixty (60) days after the commencement of mediation, or if a party fails to participate in mediation, the Dispute shall be finally resolved by arbitration.
Choosing international arbitration over national courts is a strategic decision. For a Vietnamese company with global clients, litigation in Vietnamese courts may be viewed by foreign partners as lacking neutrality. More importantly, a judgment of a Vietnamese court is difficult to enforce abroad, as it depends on mutual legal assistance treaties or the principle of reciprocity, which are not guaranteed. In contrast, Vietnam is a member of the 1958 New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards. This means that an arbitral award rendered in another member state (such as Singapore) will be easily recognized and enforced in Vietnam and more than 160 other member states. Therefore, this mechanism provides high enforceability and effective protection of commercial interests.
The specific provisions on arbitration are as follows:
Governing Body: The arbitration will be administered by the Singapore International Arbitration Centre (SIAC).
Rules: The arbitration shall be conducted in accordance with the SIAC Rules of Arbitration in force at that time.
Number of Arbitrators: The Arbitral Tribunal shall consist of one (01) sole arbitrator.
Place of Arbitration: The place of arbitration shall be Singapore.
Language: The language to be used in the arbitration proceedings shall be English.
Finality: The arbitrator's award shall be final and binding on the parties.
Force Majeure: Neither party shall be liable for any failure or delay in performance of its obligations (other than payment obligations) if such failure is due to events beyond the reasonable control of that party, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authority, fire, flood, accident, or strike.
Severability: If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, such provision will be modified to the extent necessary to make it enforceable, and the remaining provisions of the Agreement will remain in full force and effect.
Entire Agreement: This Agreement, together with the Privacy Policy and any Addendums or Service Specific Agreements, constitutes the entire agreement and understanding between You and the Company, and supersedes all prior discussions, agreements or representations, whether oral or written.
Assignment: You may not assign or transfer any of your rights or obligations under this Agreement without Our prior written consent. We reserve the right to assign this Agreement to an affiliate or in the event of a merger, acquisition, or sale of all or substantially all of our assets.
Notices: Any notice under this Agreement must be in writing and will be deemed to have been duly given when sent by email to Your registered email address (for notices to You) and to our legal email address published on the Website (for notices to the Company).
Waiver: A party's failure to enforce any right under this Agreement will not be deemed a waiver of that right in the future.
The terms in this section apply only when the Customer registers and uses the respective services. These terms must be read in conjunction with the provisions in Section A.
These terms apply to all services in the Advertising & Marketing group, including: Advertising Services, Website Care, Advertising, Backlink, Website Audit, Traffic Pulling, Social Care, Newspaper Booking, Guest Post, Content Writing, Overall SEO, and Keyword SEO.
Scope of Work: The specific scope of work, deliverables, and key performance indicators (KPIs) will be clearly defined in a separate proposal or service contract agreed upon by both parties. For example: "provide monthly performance reports", "write 10 SEO-friendly blog posts", "manage 3 social media platforms".
Customer Responsibility: In order for us to provide effective service, it is the Customer's responsibility to:
Provide timely and complete access to essential systems such as websites, advertising accounts, analytics, and social media platforms.
Provide information, documents, images and content needed for campaigns.
Respond and approve content, designs, and plans in a timely manner. Any delays from the Client may impact the project progress and outcome.
Intellectual Property Rights:
For creative products (Content, Design): Once the Customer has completed full payment, ownership of the final products (such as articles, images, videos) will be transferred to the Customer.
For tools and processes: The Company retains full ownership of the strategies, methods, tools, software and underlying intellectual property used to provide the Services.
Disclaimer of Guaranteed Results: This is the most important term for this group of services. The Client acknowledges and agrees that the field of digital marketing and SEO is subject to many fluctuating factors beyond the Company's control, such as search engine algorithms (Google, Facebook), competitor behavior, and market trends. Therefore,
We do not guarantee or warrant any specific results, including but not limited to: specific keyword rankings, certain traffic, number of leads, or return on investment (ROI). We are committed to using our expertise and best efforts to achieve our stated goals, but do not guarantee the final results.
These terms apply to the following services: Digital Signature, Electronic Invoice, Accounting Services, Company Establishment Services, and Seal Engraving Services.
Customer's Obligation to Provide Information: The Customer is fully responsible for the accuracy, legality and completeness of all information, documents and certificates provided to the Company to perform these services. Any errors in the information provided by the Customer may result in the service being denied or the results being inaccurate, and the Company will not be responsible.
Compliance with Vietnamese Laws: These services are provided in strict compliance with current regulations of Vietnamese law, including the Law on Enterprises, the Law on Accounting, the Law on Electronic Transactions, Decree 130/2018/ND-CP on digital signatures, and Decree 123/2020/ND-CP on invoices and documents.
Service Scope:
Accounting Services: The scope of work will be clearly defined in the service contract, for example: bookkeeping, preparation and submission of periodic tax reports. This service does not include financial audit activities, in-depth legal advice or direct representation to tax authorities, unless otherwise agreed.
Company Establishment Service: The full service package includes the necessary work to obtain the Certificate of Business Registration and legal seal. Post-establishment procedures such as opening a bank account, registering for electronic invoices, and initial tax declaration are the responsibility of the Customer, unless the Customer registers for additional service packages.
Digital Signature and Electronic Invoice: The Company acts as an agent providing services. The use of these services must comply with the terms of the digital signature certification service provider and the regulations of the General Department of Taxation. The customer is responsible for managing and using the secret key (USB Token) securely.
These terms apply to the following services: Website Application Programming, Mobile Application Programming, and Software Maintenance.
Custom Development Process:
Requirements Specification: The project will begin after both parties agree and sign off on a detailed technical requirements specification document (Specifications).
Milestones and Deliverables: Development will be divided into phases (milestones) with specific deliverables. The customer is responsible for acceptance and feedback for each phase.
Change Request: Any request for changes from the original specification must be documented in writing. These changes may affect the project cost and schedule, and will be implemented after mutual agreement through a contract addendum.
Final Acceptance: The customer will have a period of time (e.g. 15 working days) to conduct Acceptance Testing after the final product is delivered.
Software Maintenance Service:
Scope: Maintenance services include bug fixing for functions developed under the original contract, technical support, and provision of updates and upgrades (if included in the service package).
Exclusions: Maintenance Services do not include: (a) development of new features; (b) correction of errors arising from Customer's unauthorized intervention in the source code; (c) compatibility issues arising from Third Party software or systems not specified in the original contract
Service Level Agreement (SLA): Support requests will be classified and handled according to response time and resolution commitments as shown in the table below.
Intellectual Property Rights (Important):
For Custom Development: After the Client has paid the entire project cost in full, the Company will transfer all intellectual property rights (including source code, design documents, and other work products) of the final software to the Client. This is considered a "work for hire"
Company Rights: The Company retains ownership of all tools, libraries, available source code, and methodologies previously developed by the Company and used during the execution of the project.
| Priority Level | Define | Target Response Time | Target Recovery Time |
| Serious | The system was completely down, affecting all core business operations. | 1 Working Hour | 4 Working Hours |
| High | Critical function failed, no temporary workaround. | 4 Working Hours | 1 Business Day |
| Medium | The secondary function is faulty, there is a temporary workaround. | 1 Business Day | 3 Business Days |
| Short | General information required, minor interface errors. | 2 Business Days | 5 Business Days |
Business hours are 8:00 to 17:00, Monday to Friday, Vietnam time (GMT+7), excluding holidays. Response time is the time it takes for us to acknowledge the request and begin processing it. Resolution time is the target time to resolve the issue, which may vary depending on the complexity of the issue.
These terms apply to the following services: Cheap Hosting, Domain Registration, Cheap Cloud VPS, and Domain Email.
Acceptable Use Policy (AUP): This is a mandatory provision. Customers are strictly prohibited from using the service for the following purposes:
Store or distribute content that is illegal, infringes copyright, defamatory, obscene, or otherwise violates Vietnamese law.
Sending spam, mass marketing emails without the recipient's permission.
Conduct phishing, distributed denial of service (DDoS) attacks, vulnerability scanning, or any other actions that harm the Company's or other parties' servers and networks.
Excessive use of system resources (CPU, RAM, I/O), affecting the performance of other customers on the same server.
Violation of the AUP will result in immediate suspension or termination of service without refund.
Service Level Agreement (SLA): We commit to system uptime and will have a compensation policy if this commitment is not achieved.
Compensation: If the uptime is lower than committed, the Customer will be compensated in the form of service credit in the next billing period.
Exclusions: The SLA commitment does not apply to outages due to: (a) pre-announced scheduled maintenance; (b) DDoS attacks; (c) Customer errors (e.g., source code errors, misconfigurations); (d) force majeure events
Data Backup: We perform regular data backups (e.g. daily, saving the last 7 copies) for shared hosting and VPS services. However, this backup is only for the purpose of restoring the system in case of an incident on our part.
The customer is ultimately and solely responsible for backing up and protecting their own data.
Domain Name Registration:
The company operates as a registration agent. Domain name registration and management must comply with the regulations of the International Corporation for Assigned Names and Numbers (ICANN) for international domain names and the Vietnam Internet Network Information Center (VNNIC) for .VN domain names.
The Customer is the legal owner of the domain name and is responsible for providing accurate registration information and renewing the domain name before it expires. The Company will send a renewal notice but is not responsible if the domain name is lost due to the Customer's failure to renew it in time.
| Service Type | Uptime Commitment | Regular Maintenance Window | Support Response Time (Urgent) | Service Credit (if commitment is not met) |
| Cheap Hosting | 99.9% | 1:00 - 4:00 (GMT+7), 24 hours notice | 4 hours | 5% monthly fee |
| Cheap Cloud VPS | 99.95% | 1:00 - 4:00 (GMT+7), 48 hours notice | 1 hour | 10% monthly fee |
These terms apply to the following services: Computer Maintenance, Used Computer Purchase, and Camera Installation & Construction.
Maintenance Service Scope:
Includes: "Computer Maintenance" services include regular preventive checks, system software and anti-virus updates, system cleanup, and remote or on-site technical support for common software issues.
Exclusions: The Service does not cover the cost of replacing hardware components, repairing damage caused by users (e.g. water spills, breakages), or problems arising from natural disasters, electrical failures.
Purchase and Retail of Used Machines:
Product Condition: All used computer products are sold on an "as-is" basis, tested and guaranteed to work at the time of sale.
Warranty: We offer a limited warranty (e.g. 30 days) for hardware defects not caused by the user only. Software and compatibility issues are not covered.
Return policy: Specific return policies will be clearly stated for each product, including return time and conditions (for example: the product must be in the same condition as when purchased).
Camera Construction & Installation:
Warranty: We provide warranty for installation and configuration work (e.g. 12 months). Hardware devices (cameras, recorders) will be warranted according to the manufacturer's policy.
Customer Responsibility: The Customer is solely responsible for using the surveillance camera system in compliance with the laws on privacy and personal data protection. The Company is not responsible for how the Customer uses, stores, or shares video data collected from the system.
These terms apply to the courses: Joomla Programming, Wordpress Programming, React Native Programming, and Computer Science for Kids.
Content Access License: Upon registration for a course, the Customer is granted a personal, non-exclusive, non-transferable license to access and use the course materials (videos, lectures, documents) for personal study purposes.
Any form of sharing login accounts, copying, redistributing or selling course content is strictly prohibited.
Intellectual Property Rights: All course content is the intellectual property and copyright of the Company. Any act of copying or using course content for commercial purposes without written permission is a violation of this Agreement and intellectual property laws.
Disclaimer of Results Guarantee: We are committed to providing quality training content and providing the best support to our students. However, the learning outcomes and the ability to apply knowledge in practice depend entirely on the efforts, diligence and abilities of each student. We do not guarantee any specific results, such as obtaining a job, a specific salary, or completing a successful project after completing the course.
Refund and Reservation Policy:
The refund policy will be clearly stated for each course. For example: "100% refund of tuition if requested within 7 days of the start date and not more than 10% of the course content has been viewed". After the specified time, tuition will not be refunded.
Regulations on course reservation or transfer (if any) will be specifically announced and Customers need to comply with related procedures.
Community Rules: If a course comes with a support community (e.g. Facebook group, Zalo), this is considered an add-on, not a core part of the service. We reserve the right to remove members who engage in inappropriate or disruptive behavior from the community without notice.
These terms apply to the following services: Software Distribution, IT Components Distribution, Office Supplies Distribution, and Seal Manufacturing Supplies Distribution. Detailed terms will be set out in a separate Distribution Agreement, however, the following general principles will apply:
Scope of Appointment: The contract will clearly define the scope of distribution, including: (a) products to be distributed; (b) geographic territory; and (c) whether the distribution rights are exclusive or non-exclusive.
Distributor Obligations: The Distributor is obligated to use its best efforts to promote, market and sell the products in the designated territory. The Distributor may be required to comply with minimum sales targets and periodic reporting requirements.
Company Obligations: The Company is obliged to supply products of the correct quality, provide necessary marketing materials and technical support, and notify the Distributor of any changes relating to products or prices.
Ordering, Pricing and Payment: The ordering process, distributor price list, and payment terms (e.g., credit, discounts) will be detailed in the contract.
Intellectual Property and Trademarks: Distributor is granted a limited license to use the Company's trade name and logos solely for the purpose of marketing and selling contracted products, and must comply with Company's branding guidelines.
These terms apply to all retail sales of products directly to the final consumer.
Terms of Sale:
Order: Your order is considered an offer to purchase the product. The order is only considered accepted when We confirm the order by email or start processing the shipping.
Order Cancellation: We reserve the right to refuse or cancel any order for any reason, including product out of stock, pricing errors, or suspected fraud.
Price and Payment:
Product prices are listed on our website and are subject to change without notice. The final price is the price at the time You complete payment.
We accept the payment methods listed on the checkout page. Ownership of the product is only transferred to You after we have received full payment.
Shipping and Delivery:
We will make every effort to deliver within the estimated time. However, delivery times may vary due to factors from the shipping unit or other objective reasons.
The risk of loss or damage to the goods shall pass to You from the time the goods are handed over to the first carrier.
Return and Refund Policy:
We have a clear return and refund policy posted on the website. You need to read carefully and comply with the conditions regarding time, product condition, and return process to be supported.
Shipping costs associated with returns may be borne by You, unless the product is defective due to a manufacturer defect or we have delivered the wrong product.
If you have any questions about this Agreement, please contact us via the information provided on the official website.
